what is with kgap?

The following is posted to my website... Dany provided this information:

Dany & Kaylene Spring, - K-GAP
Phone # 951-727-0607
Fax # 951-727-0600
Mailing Address: PO Box 33360 Riverside, CA. 92519
UPS, Fedex etc address: 2713 Woodbriar Dr. Riverside, CA. 92519
kgaphet@aol.com
http://www.k-gap.com/
Rubber gaskets, suspension parts, runningboard mats, lenses, decals, door sill plates, and much more.

I bought a bunch of stuff from them this summer and this fall , this was during the Het nationals and then during their move. some of the stuff was a little slow getting here, if you have problems or are wondering how things will go, you should call K Gap and ask them before you order- I certainly am happy with my dealings with them .

unique1963 wrote:

i have tried to call them .. their number has been disconnected.

Yep- disconnected , guess I lucked out - maybe they will chime in on here and let us know whats going on . any one know who else sells Hudson stuff??

I have purchased several items from Dany, and while some stuff took a lille while. I received everything I ordered .

I have been waiting for parts that have been paid for since February. It is not the wait that bothers me as I understand things get backordered and suppliers tell retailers "next week" and retailers tell us the same.



My issue is the lack of return of correspondence. My last three e-mails have gone unanswered. Two of which were orders for more parts.



I also have concerns regarding the number of moves and especially the number of phone changes/ disconnects in the past year.



Dany and Kaylene seem like terrific people and when they are able provide a valuable service to the HET club as well as non-members. But, perhaps this business would do better in other hands, sad to say.



Is it possible to resurrect Full Line or are we all doomed to Metro Rubber's

high prices and limited Hudson items !!!!!!!!!!!!!

I too, have ordered or purchased quite a bit of stuff from KGap over the years, and often found myself wondering what happened to the order, and/or the money I sent to pay for it, due to sometimes very long wait periods from time of order to actually receiving the items.



Some items ordered took well over a YEAR to appear at my doorstep, but in a fairness, I believe the problem was more with KGap's suppliers, than it was with Danny and Kaylene themselves, especially with the oddball items, like door sill plates, wire wheel hubcaps, and even the stepdown medallions, (which apparently Danny had to start painting himself, due to the "other" Guy that used to paint them taking forever to do them).



Yep, at times I got really worried when things ordered didn't show, and didn't show, and didn't show, and I'd call, and sometimes I'd get no answer, and still they didn't show, and since I always payed via paypal, the money couldn't be the issue I reasoned, and finally I'd get lucky and get a call through, and I'd find out that yes, the order is active, and not forgotten, but that the items are out of stock at the moment, and the (supplier) is really slow for those parts, but they ARE coming, and lo and behold, long after I'd even forgot that I ordered some of the items -- there they came with the mail lady, along with the invoice stating zero balance owing !!



I can certainly understand why some get a bit anxious when ordering Hudson parts from KGap though, because it could literally stop an expensive resto right in its tracks, and become especially worrisome if the car is sitting in a high end commercial resto facility, (we all know they don't "sit" in those places taking up floor space for nothing) !! I've been there and done that already, so am trying to learn from experience and avoid that dilemma if at all posible next time around.



My suggestion would be to maybe call KGap ahead of time before you order, ask if the items you want are in stock, and if they are, then pay for them ( and shipping charges if any), right up front via papal, mastercard, or whatever, and once paid for claim them as yours, and ask for quick shipment to you. Sort of like buying the stuff over the counter at any store. This isn't gonna help with the stuff coming to KGap from outside suppliers, but maybe will take some of the strain off the more common item orders ??



I'm gonna try this myself anyway -- because as some have said, they're the only game in town that I know of, and we need them desperately !!



The long and the short of it is this, from my point of view, -- other than slow delivery on some items and frustration at actually catching Danny & Kaylene on the phone sometimes, I am very positive on ordering stuff from KGap, and will not worry that my order, and my payment will "disappear" somewhere in the ether next time around ( and there will be many "next time arounds" )!! From past experience though, I'll just try to be a little more carefull about timelines before I order.



silverone

It doesn't cost any money to return phone calls or be specific with deliveries. People are going to complain if they don't get the basic courtesy. I don't have a beef with K-Gap but obviously, there have been issues that need to be addressed. They will fix it or they won't. If not, then someone will eventually pick up the niche.