K-Gap

EssexAdv
EssexAdv Expert Adviser, Member
edited April 2012 in HUDSON
Thought you might like to hear of a good experience with K-Gap. I ordered parts on-line on the evening of Thursday April 5th. The parts arrived in the mail on Monday April 9, 2012. I couldn't have been more pleased with the speed of delivery.


Lewis Mendenhall

Comments

  • RL Chilton
    RL Chilton Administrator, Member
    That's good to hear, Lew!
  • [Deleted User]
    [Deleted User]
    Unbelivable!!! How come they don't send my parts I ordered last May?? Or that their phone is disconnected.
  • jjbubaboy
    jjbubaboy Senior Contributor
    edited April 2012
    Hi All,
    I too have done 2 recent orders and service has been A+!
    Quick response, quick ship and great products.
    Jeff
  • ernie28
    ernie28 Expert Adviser
    I called them the other day to discuss my order. Very helpful indeed.

    Alistair
  • chopperchuck
    chopperchuck Expert Adviser
    WOW!!!!!!
    maybe they decided to step up & make some happy customers?? if they keep this up maybe i'll try to order some parts again??????
  • [Deleted User]
    [Deleted User]
    Could someone please tell me the phone number to use to call these people? When I call 951-727-0607 I get a disconnected message.
    Thanks, Mark R.
  • RL Chilton
    RL Chilton Administrator, Member
    Mark-

    I've heard more recently that people have had better luck utilizing e-mail, rather than the phone.
  • [Deleted User]
    [Deleted User]
    Dealing with a business shouldn't need to involve luck.

    They don't email me. I sincerely think K-Gap has ripped me off for like $400 of stepdown parts.
  • HornetSpecial
    HornetSpecial Expert Adviser
    KCap came through again!! Ordered on Monday and received on Thursday. They are great to deal with. Never had any problems with their service. Thanks KCap :bz
  • EssexAdv
    EssexAdv Expert Adviser, Member
    Contact them through the web site. It works!!
  • [Deleted User]
    [Deleted User]
    Hey: I sent an e-mail from the website yesterday and guess what came back: NOTHING.!

    If someone can tell me the secret telephone number I would appreciate it. The one listed on the website is "temporarily disconnected". I think I know what that means.

    Mark R.
  • jjbubaboy
    jjbubaboy Senior Contributor
    edited April 2012
    Hey Mark,
    Are you using the correct email? All replies back to me have been almost immediate, and helpful. I notice too that Kaylene sends them from her blackberry so thats why.
    XXXkgaphet@aol.com (dont use the X's)
    Good luck,
    Jeff
  • [Deleted User]
    [Deleted User]
    Jeff:

    I have been trying to contact these people for 10 months now using the contact information on their website with absolutely no sucess. I finally got through to an answering machine with the telephone, but no one has called me back. The way this company has treated me is totally disrepectful.

    You wish me luck, thanks.

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