Anyone having any luck with K-Gap
Comments
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I was able to communicate with Kaylene via email very easily recently to correct an order problem. gve them another try.0
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Ordered 2 T-shirt at the National and received them about 10-days later. They were shipped with an invoice which I paid after receiving them. Dany also provided me with a replacement motor mount and asked that I send him my defective part. I believe K-Gap is making a good effort to rebuild their reputation. Suggest everyone gives them another chance.0
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I got great service at the national. They had their kids running the booth and they did a great job. Very helpful looked up stuff got me the parts I needed.0
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51hornetA wrote:I got great service at the national. They had their kids running the booth and they did a great job. Very helpful looked up stuff got me the parts I needed.
Sounds like one needs to visit in person or buy at an HET meet. E-mail and voice mail sure haven't been working with them the past two weeks.0 -
I'm done.
I've became so frustrated with waiting for backorders, waiting for responses, waiting to work on my car, waiting, waiting, waiting, that I just moved on. I used other vendors. Life's too short to go around being pissed. I'm sure they are wonderful people, but they don't seem to have a clue on how to run a mail order business...slim:eek:0 -
denverslim wrote:I'm done.
I've became so frustrated with waiting for backorders, waiting for responses, waiting to work on my car, waiting, waiting, waiting, that I just moved on. I used other vendors. Life's too short to go around being pissed. I'm sure they are wonderful people, but they don't seem to have a clue on how to run a mail order business...slim:eek:
Can you give a few names and phone numbers of the other vendors that you have used.0 -
Try Metro in Minneapolis. Steel Rubber in Denver, N.C. , Karr Rubber in El Segundo, Calif, Restoration Specialties in Windber ,Pa. It's really too bad about Danny.0
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I Have had nothing but great results from the Springs. I just received a couple items in the mail today. I find that email is the best way to get er done.
Don Crane0 -
While most everybody has been busy tossing rocks at the Springs front window has anybody given thought to somebody in their area, maybe with a little marketing experience, or who may know somebody with marketing experience, going over and talking over the problems.
Seems to me that that step should be taken before using the bad mouth. Then if things don't improve you got room to whine and cry.
Hudsonly,
Alex Burr
Memphis, TN0 -
hudsontech wrote:While most everybody has been busy tossing rocks at the Springs front window has anybody given thought to somebody in their area, maybe with a little marketing experience, or who may know somebody with marketing experience, going over and talking over the problems.
Seems to me that that step should be taken before using the bad mouth. Then if things don't improve you got room to whine and cry.
Hudsonly,
Alex Burr
Memphis, TN
After 3 years of the same type of complaints here on this forum you gotta be kidding with a response like this. This is simple business ethics not personalities.0 -
I have experienced the same frustrations as blaiser having ordered some parts a couple of months ago. My parts finally arrived this week with a free tee shirt thrown in for the inconveniance, which was much appreciated. Seems like these a nice people who are having trouble either being focused enough or organised enough to run this buisness. Maybe they are trying to do too much? It is a shame for them as word does travel fast when a customer is dissatisfied. They obviously have a good product and seem to have the demand there for it. Maybe the reward money wise is not worth the effort. I guess only they can answer that. I don't know if I would buy from them again or not, the cost of shipping down here to New Zealand means there is more to lose so I would have to think hard I guess.0
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I first met them at the Nationals in Auburn in person very nice people but it seems like they are not focused on the parts business like we would like them to be. I am sure they do not make a living at this but it is their business and they are kind of hit and miss at it i think we got used to Press and Janet Kale runnig this operation a little more smoothly when they had it. I hope things improve we need their products0
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Rocket88NZ wrote:I have experienced the same frustrations as blaiser having ordered some parts a couple of months ago. My parts finally arrived this week with a free tee shirt thrown in for the inconveniance, which was much appreciated. Seems like these a nice people who are having trouble either being focused enough or organised enough to run this buisness. Maybe they are trying to do too much? It is a shame for them as word does travel fast when a customer is dissatisfied.
This is the first post that is truly helpful.
How about we should accept the fact that they are not 100 pure and perfect business people, and also be thankful that there actually is a Kgap, and get the parts for our obscure oddball old orphan cars when they arrive.
And also develop a means to reach out to help them. How about the nearest local Chapter, or someone, reaching out and taking over something to help out at KGap...the phone, or the orders, or something. Lots of retired or otherwise available sometime talent in the club...
Just a thought.0 -
They always seem to ship my stuff pretty quickly, and they sure aren't getting rich off the little I buy. I think as obscure as the stuff we buy is they probably can't keep everything we order in stock and have to wait for production runs on some things. I also have to admit that the last item I ordered I thought my wife had sent a check for and she thought I had paid so it was an extra month before they got paid as they had to send a second statement, no threatening letter or impatience about why I hadn't paid promptly, I think I can extend them the same courtesy if something I order doesn't show up right away0
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blaiser wrote:After 3 years of the same type of complaints here on this forum you gotta be kidding with a response like this. This is simple business ethics not personalities.
blaiser - I think if you really, really read my post you will discover that "simple business ethics" is what I was addressing. In this case, maybe they're not up to speed on marketing - so get somebody that has marketing experience to work with the Springs, if need be show them how to do it.
Hudsonly,
Alex Burr
Memphis, TN0 -
hudsontech wrote:While most everybody has been busy tossing rocks at the Springs front window has anybody given thought to somebody in their area, maybe with a little marketing experience, or who may know somebody with marketing experience, going over and talking over the problems.
Seems to me that that step should be taken before using the bad mouth. Then if things don't improve you got room to whine and cry.
Hudsonly,
Alex Burr
Memphis, TN
OK Alex, Let's take a look at your post here. What I am really really reading here is a suggestion to send someone with retail and marketing know how over for a visit. I'm with you there, great idea. And it has been thrown around on this forum many times in the past few years.
I guess it was all the other inflamatory superlative BS you threw in there about throwing rocks, bad mouthing and whining and crying that made me respond to your post as I did. And I still say you were out of line.
When a vendor tells you that they have a product in stock and will ship it the next business day and payment is made, you take them at their word. This is regardless of past performance problems and in the spirit of second third and fourth chance. The old benefit of the doubt.
Then months go by, no product received, e-mails are sent phone calls are made messages are left, many many e-mails and messages. None returned.
The order is retaken by the vendor, more time goes by. A partial shipment arrives. Now mysteriously things that were in stock are on back order.
Again promises are made of immediate shipment of what is not on back order.
More time goes by, more unreturned phone calls and e-mails. Still no product.
I thought I sugar coated it pretty well by calling it business ethics when what it truly is is character. Doing what you say you will do and keeping the myriad of excuses to yourself.
No sir, I'm with Denverslim, enough is enough. Seeking out alternative sources is the way to go here.
And if that fails what's the difference since I'm not getting the parts I need now anyways.0 -
No whining here, life's too short. I'm not here to thow any fuel on a fire. Like I said, I'm done with em. My reasons for playing with my cars are all because I enjoy it, and when it becomes frustrating and a pain in my rear, I look for alternate routes.
Blaiser, I've had good luck with Pat Walsh repoductions. Good stuff, professional, honest service. Says what he does, and does what he says. www.patwalshrestorations.com
I found a local outlet here in town that carries a line of rubber from Steel. (BD company on south Broadway, for the local guys) They can get just about any kind of rubber made but you need to show them a small piece...slim0 -
blaiser wrote:OK Alex, Let's take a look at your post here. What I am really really reading here is a suggestion to send someone with retail and marketing know how over for a visit. I'm with you there, great idea. And it has been thrown around on this forum many times in the past few years.
I guess it was all the other inflamatory superlative BS you threw in there about throwing rocks, bad mouthing and whining and crying that made me respond to your post as I did. And I still say you were out of line.
When a vendor tells you that they have a product in stock and will ship it the next business day and payment is made, you take them at their word. This is regardless of past performance problems and in the spirit of second third and fourth chance. The old benefit of the doubt.
Then months go by, no product received, e-mails are sent phone calls are made messages are left, many many e-mails and messages. None returned.
The order is retaken by the vendor, more time goes by. A partial shipment arrives. Now mysteriously things that were in stock are on back order.
Again promises are made of immediate shipment of what is not on back order.
More time goes by, more unreturned phone calls and e-mails. Still no product.
I thought I sugar coated it pretty well by calling it business ethics when what it truly is is character. Doing what you say you will do and keeping the myriad of excuses to yourself.
No sir, I'm with Denverslim, enough is enough. Seeking out alternative sources is the way to go here.
And if that fails what's the difference since I'm not getting the parts I need now anyways.
Sorry to upset you - but I, for one, am sick of the constant complaints. Yes, there is a problem - but tossing it all into the public venue does not, repeat NOT, solve the problem.
With that in mind I dropped the Springs an email with a couple of suggestions and asked them to get back to me and discuss this problem. If they don't then is perhaps the time to complain. There has to be a reason. As someone posted maybe they are in over their heads - in which case they should either find someone else to take over Kgap or find someone to help out.
I'll let you know what my email brings.
Hudsonly,
Alex Burr
Memphis, TN0 -
hudsontech wrote:Sorry to upset you - but I, for one, am sick of the constant complaints. Yes, there is a problem - but tossing it all into the public venue does not, repeat NOT, solve the problem.
With that in mind I dropped the Springs an email with a couple of suggestions and asked them to get back to me and discuss this problem. If they don't then is perhaps the time to complain. There has to be a reason. As someone posted maybe they are in over their heads - in which case they should either find someone else to take over Kgap or find someone to help out.
I'll let you know what my email brings.
Hudsonly,
Alex Burr
Memphis, TN
Alex ,
You are not upsetting me one bit.
I am "sick and tired " of bleeding hearts such as you being sick and tired of the complaints. YOU certainly spend a lot of time on this forum responding to more than your share of posts. Why is your opinion any more important than mine or the next guy's?
Above quoted in your post. " With that in mind I dropped the Springs an
email with a couple of suggestions an asked them to get back to me to discuss the problem"
And here is my favorite part: "If they don't then is perhaps the time to complain".
Who the heck are you, the self appointed king of the Hudson Forum ?0 -
blasier--- What I think Alex is saying is, When you place an order and pay up front and nothing arrives, after several months of unanswered emails and phone messages, you should just keep quite and not complain, we wouldn't want the word to get out that you may not get what you pay for......... They are doing a great service to the club. Besides, you can always work some extra hours to make up for the money you're out...... So keep those mail orders coming in.....0
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boozer wrote:blasier--- What I think Alex is saying is, When you place an order and pay up front and nothing arrives, after several months of unanswered emails and phone messages, you should just keep quite and not complain, we wouldn't want the word to get out that you may not get what you pay for......... They are doing a great service to the club. Besides, you can always work some extra hours to make up for the money you're out...... So keep those mail orders coming in.....
Thats exactly what Alex is saying , seems to me K Gap keeps their " In Crowd " happy -- and maybe if it isnt to big a bother they might send us outsiders our order we prepaid for or not, I had to laugh when Dan Spring posted his Its a brand new day post - at the time I thought new day - same old BS, after reading this , guess I was right !!!!!!!0 -
boozer wrote:blasier--- What I think Alex is saying is, When you place an order and pay up front and nothing arrives, after several months of unanswered emails and phone messages, you should just keep quite and not complain, we wouldn't want the word to get out that you may not get what you pay for......... They are doing a great service to the club. Besides, you can always work some extra hours to make up for the money you're out...... So keep those mail orders coming in.....
That's not what I'm saying at all Boozer - what I'm saying is don't complain until you know ALL the facts and have tried everything to resolve the problem.
How many of you have tried to contact the Springs - I imagine more than a few. And you didn't get any answers. That in itself is a symptom of a larger problem. And there seems to be a larger problem with the Springs, some of which is beyond their control.
I mentioned a couple posts back I had sent an email to the Springs regarding the problems people are having - I got a reply this morning. I have asked Kaylene for permission to publish her email on the forum - it's pretty interesting. If I get that permission, and I probably will, I will set up a new post.
Hudsonly,
Alex Burr
Memphis, TN0 -
They replied to my email a couple of days ago. No problem, checking to place an order. Thanks, Bob0
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"With that in mind I dropped the Springs an email with a couple of suggestions and asked them to get back to me and discuss this problem. If they don't then is perhaps the time to complain. There has to be a reason. As someone posted maybe they are in over their heads - in which case they should either find someone else to take over Kgap or find someone to help out.
I'll let you know what my email brings."
Lol.
Ok Alex. Please let us know then, when it's appropriate to complain...slim0 -
hudsontech wrote: »That's not what I'm saying at all Boozer - what I'm saying is don't complain until you know ALL the facts and have tried everything to resolve the problem.
How many of you have tried to contact the Springs - I imagine more than a few. And you didn't get any answers. That in itself is a symptom of a larger problem. And there seems to be a larger problem with the Springs, some of which is beyond their control.
I mentioned a couple posts back I had sent an email to the Springs regarding the problems people are having - I got a reply this morning. I have asked Kaylene for permission to publish her email on the forum - it's pretty interesting. If I get that permission, and I probably will, I will set up a new post.
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Alex,
Glad to hear that your e-mails are being replied to swiftly. That must be nice.
From your post #19 and I quote.
"Yes, there is a problem - but tossing it all into the public venue does not, repeat not, solve the problem "
So now, are you saying that you are going to post a list of e-mails to and from the Springs. And that you will be doing this on a new thread ? If so, interesting change of posture on your part.
I don't know the legal ramifications of publishing private e-mails but I'm sure happy to share mine. My guess is that the list will be sanitized for effect.
But once again the question for me is: Who exactly are you to be questioning and deciding who, how and when complaints of any sort are made on this forum ?0
This discussion has been closed.
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