The American Way???

Unknown

I tried to order some oval head machine screws from
McMaster Carr, as they are unobtainable here in New Zealand.   I
thought members of the group may be interested in their response. the emails
start from the bottom, with the final one at the top.   Whatever happened
to customer Service?  As there are several of our members here require
these screws, whiich are used on the trim fittings on  twenties Essex and
Hudson, is there anyone who can help me out by purchasing these items on my
behalf, and then forwarding them on to me?   best wishes to
all,

Geoff.

----- Original Message -----
From: la.sales@mcmaster.com

To: GeoffClark

Sent: Saturday, November 03, 2007 2:52 AM

Subject: RE: Re: Re: Your Purchase Order 1031GCLARK

Hi
Geoff,

 

We are concerned with
our products' final destinations so, unfortunately, we will not be able to
accept your orders even if you ask us to ship them to a domestic address. 
Please accept our apologies.

 

Best
Regards,

 

Neal

 

 

From:
GeoffClark [mailto:geoffclark@xtra.co.nz]
Sent: Friday, November 02, 2007 12:41
AM
To:
la.sales@correspondence.mcmaster.com;
Subject: Re: Re: Your Purchase Order
1031GCLARK

 

Okay, can I obtain the order from
you and get you to consign to an American
address?

Geoff.

----- Original Message -----

From: la.sales@mcmaster.com

To: GeoffClark

Sent: Friday,
November 02, 2007 11:36 AM

Subject: RE: Re:
Your Purchase Order 1031GCLARK

 

Geoff,

 

I am afraid
that we do not have distributors or agents and that, as a result, we cannot
recommend an alternate source.  You may be able to find
other American companies that sell similar items, however, by searching the
supplier directory at www.thomasnet.com.

 

Again, we apologize for
the inconvenience this causes you.

Best Regards,


Neal

 

 

From:
GeoffClark [mailto:geoffclark@xtra.co.nz]
Sent: Thursday, November 01, 2007 12:33
PM
To:
la.sales@correspondence.mcmaster.com;
Subject: Re: Your Purchase Order
1031GCLARK

 

I'm extremely
disappointed that you will not send me the products ordered, as to the best of
my knowledge there are no dealers in
New Zealand who can supply these
items.  Do you have  any representative here  or in

Australia who I can order them
from?   I have ordered items from you in the past without any
problems.  Seems like a Catch-22 situation, I can't get stuff  from
you because I am not a "long established customer", and I cannot become a
"long-established customer" unless I can buy stuff from
you.

Geoff
Clark.

-----
Original Message -----

From: la.sales@mcmaster.com

To: GEOFFCLARK@XTRA.CO.NZ

Sent: Friday,
November 02, 2007 3:58 AM

Subject: Your
Purchase Order 1031GCLARK

 

Hello
Geoff,

 

Thank you for sending us this
order.  Due to the
ever-increasing complexity of U.S. Export regulations, McMaster-Carr
has decided to only accept orders from a few, long-established customers of
ours overseas.  We cannot accept your order, and regret any
inconvenience this causes
you.

 

Best
Regards, 

 

Neal

228623700yg8

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