K-Gap.
Does anyone know what is going on with K-Gap, we have several guys here in Australia that have ordered and PAID for parts middle of last year, they will not reply to emails or phone calls, this is very hard for us being so far away,all these guys want is what they have paid for, is that too much to ask.??????
It certainly was a sad day when Press and Janet called it a day as we had nothing but 100% sevice from them, they would even send the parts and bill us later.
Would appreciate any help we can get from anyone.
Hudsonly Les P.
It certainly was a sad day when Press and Janet called it a day as we had nothing but 100% sevice from them, they would even send the parts and bill us later.
Would appreciate any help we can get from anyone.
Hudsonly Les P.
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Comments
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We beat this to death a while back. Some forum readers got rather nasty - I notice that a couple of them seem to have gone bye-bye (thank you, Lord!!!!)
In any event Huddy, I went to the source and emailed Kgap. Got an email back and I posted it on the forum.
I'd guess to find those old posts you'd have to run a search - unless Ted deleted them.
Not to denigrate (if that's the word) your post Huddy - this is the only post I'm going to put up. I'm not going to get beat over the head again.
Hudsonly,
Alex Burr
Memphis, TN0 -
Thanks Alex for your input, all we are asking is for some answers.It is so hard for us being on this side of the ditch.0
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We may have beat this to death but we still have a continuing bad experience!
I propose this, we simply no longer pay in full in advance. We put a 10% deposit with payment on completion. I'm paying through Paypal and if an order that I verified was IN STOCK on day of order is not in my hands in 14 days I file a complaint and start the refund process.
As with KGAP I'm getting really tired of pay first and the hound these business week in week out to get a delivery.
I see a definate lack of motivation expressed after full payment is made. I've got $25 for running board rubber. I paid, they said will ship 3 days after pouring. Its been 3 weeks and I'm about 50 miles away. Emails go unanswered. The saga continues..................0 -
That's an excellent idea, forjack.
Hudsonly,
Alex Burr
Memphis, TN0 -
Hello,there soon may be another choice for Hudson reproduction parts. Might want to give him a call @ 1-719-475-8736. That is all.
Happyness is a warm Hudson. Start one,be happy!
Robert0 -
This other choice has been in tis game before, and wasn't much better at it than K-Gap is now! ! !0
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Hello, No comment positive or negative in an open letter about another man or his business, but I believe that acts of choices in person or things fule improvment in behavior/product.That is all.
Robert
Happness is a warm Hudson,start one.
Be happy!0 -
I wish that our guys were only out of pocket $25.00 , our guys are out hundreds of Dollars and then compare back our dollar to yours, so that equates to quite a lot of money, plus thay have probably paid freight on top of that.0
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That was a typo - $425 for a set of running board rubber. I'm one click from submitting a Paypal refund claim.0
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forjack842 wrote:That was a typo - $425 for a set of running board rubber. I'm one click from submitting a Paypal refund claim.
I used the PayPal refund automatically when there is no response and no product delivery in the stated time frame. PayPal will drop the vendor if they get X number of refund requests over a certain time frame. The method gets results. You have to be prepared not to get anything but your money back. Seems this vendor is not listening to their customers...too bad.0 -
PayPal is great. I had bought a portable home A/C unit thru e-bay and had paid with paypal. The A/C was a piece of junk and I had alot of hassles with the vendor who sold it to me. As soon as I got PayPal involved, the vendor accomdated my needs.0
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My days of using KGap are over. Three times I've tried using them and three times I have been burned and frustrated. They never seemed to want to respond to my emails or my voice mails so instead of making a big stink I just moved on and found parts elsewhere.
For some reason, the last time I stated this fact on this forum, in order to inform other unsuspecting Hudson owners, there was a nasty fight resulting in hurt feelings. I have absolutely nothing personal against the folks at Kgap. Indeed they seemed like nice, family folks. Unfortuntately, this doesn't make the business work...slim0 -
Slim:
You said you moved on to other sources. Can you share your other soures for the same items that K-GAP offered
J0 -
All,
The Paypal dispute process is active 45 days from the Paypal transaction. Example, I paid $490 total from 2 29 hudson running board rubbers on Nov 4th. I was told 3 days cure and a few to ship. Its going on 20 days so I filed my non delivery dispute today. Paypal now will bug Kgap for their reason for the non delivery. If Paypal is not able to motivate appropiately, then I get notified to escalate for a refund. All this happens sometime before December 10th. If Kgap completes the transaction the case is closed and nothing further is done. Enough disputes/refunds and seller's Paypal account is suspended. It a motivational step in my book - like I take with any other seller on Ebay or ebid. Learned to use Paypal more and more often just for this relief.
Jack0 -
That is were we differ, our guys paid via bank draft or similar, so that atill leaves us up the creek without a paddle so to speak.0
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never had to order anything off k-gap,but probably never will after reading huddy 42 s comments.To not respond to a customers emails and phone calls AFTER being paid is the height of rudeness.Im voting with my feet on this one.0
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I hope you paid with a credit card. If so call your card service center and get them to reverse the transaction due to no delivery and no response. Visa/MC/AMX all have card member protection against fraud and non delivery of a paid/charged transaction falls into that catagory. they do all the investigation for you and maybe, just maybe KGap might get a cattle prod awaking when money starts disappearing out of their accounts. Usually does have that Oh Sh.. reaction!
Hope this helps,
Jack0 -
Thanks for the info Jack, but, the guys here usually have to get a bank draft, I will check with them though and double check. Trouble is a couple of these guys orders go back early 2009 and wanted to pick up the goods at the National in Pontiac.0
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We also have continuing good experiences.
In the last two weeks I have called K-Gap and placed two seperate orders with K-Gap and I have received both orders within a few days after placeing the order.
I'm just one of hundreds of satisfied customers. From my years of buying from K-Gap I have seen an improvement in service within the last year. Also, I have never not received and order. There have been a few orders that took along time to get them, but it was K-Gaps supplier slow responce to manufacture their orders.
I would recommened for anyone that has not used K-Gap and needs a quality Hudson part to give them chance. I for one will continue to order from them along with hundreds of other satisfied customers.
Lee O'Dell0 -
Why is it then that we overseas buyers can not get the same treatment , as I stated in an earlier post, NEVER EVER had a problem with the Kale's, they were fantastic.0
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When are you people going to get it? K-Gap is not going to change. I've been burned more than once in the last two years and won't be doing any business with them again. Those of you who stand up for them must be on their "favorites" list, because I'm sure you are in the minority. How many of you read the e-mail in the discussion section that said we're going to change and we're so sorry we'll do better etc. etc. etc. and still no service.
It's not a hobby, it's a business and needs to be treated as one. If you can't do the job, for heavens sake sell the business and let someone do it who cares about doing a good job.
As for the other guy that might get back in the business, give him a chance, could things be any worse?0 -
Its forgivable/understandable if they are having trouble with suppliers,family issues,snowstorms,martian invaders etc.But to not respond to emails and phone messages from people they have taken money from,particularily in a close knit community such as the HET folks,seems rude.I would be prepared to wait months for an order, IF the seller let me know what was going on and kept the lines of communication open.0
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Did not put an order yet but I would suggest that those lucky buyers who can have a good service and can get them on the phone line try to get the answer as: why our overseas HET friends and others from here don't get that good service and explain them that excellent service begins by one word: communication. People will forgive easily if they know what's going on. If it's such a big deal to write or phone everybody on the waiting list, I would suggest K-Gap people to open a new topic and daily, report what's going on. This way, it would not take time and everybody would know all at the same time what's going on. It may save their business and I hope it will. Michel. ( Lee, maybe you could be the best guy to reach them and get the answers). Please, read this as a suggestion and not a critic. ( My english is not perfect...)0
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The reason I am keeping this subject open is, I was the one in Australia that recommended these guys buy their parts from K-Gap so feel it is my duty to try and get their orders filled.
I have spoken to another member here in Australia that ordered a set or running board rubbers plus window vent rubbers for a friend had also PAID for them, in the end he gave up, the guy he ordered them for took over and rang and rang and pestered the tripe out of K-Gap to fulfil the order, the order finally arrived after 18 months , he had also rang the supplier to K-Gap on the running board rubbers to see if he could buy direct, the answer was you will have to go through K-Gap even though they had them in stock.The cost in phone calls to K-Gap was very expensive from Australia as well.
Sorry to keep harping on this, but, if I had not recomended these guys to K-Gap and they had not PAID for their goods, we would have given up.0 -
Well this is a new tidbit of information! When I ordered the 20 sedan running board rubbers I made vsure there was not a lead time. I was told they could ship 3 days after "he" poured them. From what you said they were supplied by someone else. I wonder whet is the truth.
what makes me even more pissed is I had another vender in Canada that could of done them for 500-550 in 21 days and I went with KGap thinking 7-14 days. I could kick myself! I just hope I get my money back via Paypal. For those Down Under please keep this thread going so we can help get your money back.
Now would it be possible for HET to take this Kgap Hudson source over and keep the profits for Het0 -
Typically, we don't like to run someones business into the ground via the Forums. However, it appears K-Gap is willing to do just that, on their own. We will not interfere with these posts if everyone maintains the current tone. I know money and lost time is involved and that drives people up the wall. I count myself in that group, a promise is a promise and anything else is a phone call to explain.
If anyone feels that ClassicCar.com could be of help, I would be happy to call. However, I believe strongly in voting with your wallet and taking your business else where. This seems to be long running issue and I do not see a change in their future, unless its going out of business.0 -
Thanks Ted,
I hope the tone of this at the moment stays that way as well, we definately need some one like K-Gap to help us with our retorations, we just feel as we are so far away this is probably the only medium we have to try and get our guys the goods, as nothing else has worked.0 -
If the post yesterday by nhp1127 in regards to K-Gap not carrying sill plates any longer, I wonder if our guy who paid for his 14 months ago will get a refund. I don't think he should hold his breath. This is getting beyond a joke stage, please K-Gap stand up and be accountable for your actions, or lack thereof.0
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Can you please indicate the Phone Number and E mail address that you have been using
to contact K-Gap?0 -
Am getting that info for you Tom, the guy is away at present but should be home tomorrow, if you can forward me your email address I think I should be able to send you copies of all the emails sent to K-Gap.0
This discussion has been closed.
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