K-Gap.

[Deleted User]

My K-Gap ordered came in yesterday, took awhile but they completed it

I think the club should reexamine the management of or the direct sale of Hudson parts similar to what KGap has done in the past..... One of the Packard clubs do this

OR, in a free market economy, someone might be willing to just take it among themselves to start up a parts business like theirs, If I had the time I would

Also, I have had a problem with another Hudson parts vendor too who posts on here often, they sold me a cracked steering wheel as a non-cracked steering wheel and then argued with me that since the majorly cracked inner part is hidden that I should not worry about it, how's that for ethics???? I would rather order from someone who is slow rather than someone who is lacking in ethics...

forjack842

I second this statement! I have not received one word from KGap. What is even more telling is that Paypal also has not received one word regarding the refund case I have open against KGap for $490+. If anything I would have truely thought their level of pressure would pop KGap back into some sort of responsible operation. Amazingly nothing has happened. I'm at a complete loss as to their work habits. How can they do alittle work then drop off the map for weeks and weeks only to pop back up and ship a few things. Unbelieveable!

forjack842

This may be a viable path forward. From what I know of Kgap's business they basically just inventory what others make. When we order from KGap, KGap orders from x y or z and when that part arrives its shipped out to us. They maintain a limited stock of high turn over stuff the rest is contracted as our orders come in.
In essence, they are a middle man. I remember when I wanted sill plates, they told me 9 months. Asking further they gave me their contact in NJ and after talking to him I could have just as easily ordered from him as from KGAp. So the actual "stock on hand" is limited to low cost high moving parts. The rest is ordered on a as ordered basis. If the contact list is made available we could handle that ourselves as easily as does KGap and deal directly. That would reduce the complexibility of the business and its management considerably.

2 issues have made KGap and its customers turn, the first is the complete lack of timely status of parts on order - no communications. The second is the growing concern of loss of money paid for parts not received. This concern continues to grow ever greater because there is no communications to rely on.

If the club was to either govern or assume the KGap position I believe the time required would be a few hours a day. Obviously its not a Autozone sized business rather alike to a part time home business. I would believe if phone support was available Tues/Thurs 8am-12pm with email support available M-F, this access would be 100% better than we have today. Personally I'm 99.9% content with email if I get an answer within 24 hours. If there's a real problem a phone call is good, but to my knowledge email really works fine. I'm almost positive that if we all had that "status" of where our order is we's all go back to just waiting. If I know up front its 9 months and I grit my teeth , curse, and put my money down my expectations are known. If I got an email monthy on status or if I ask and got status I'd be very happy. If I'm BS'd, lied to, left wondering without any response I'm gonna get upset, then worse.

That's my 25 cents for today! I'm behind any move to correct this problem and restore the service we all need.
Jack

hudsontech

Ok, I don't sell parts, or much of anything. What I try to provide is technical support. I actually, sometimes, sound smarter than I really am. I don't really know a lot about Hudsons - but in most cases I know where to find the information.

Anybody who has dealt with me will tell you emails, and snail mails, usually get answered in a few hours unless I'm out of town, not feeling good, dodging the local sheriff or hiding from a jealous husband. But even then I try to let the person know that their email/snail mail has been received and will be answered just as soon as I can. This is the way I was brought up by a Dad to whom the customer was the most important person in his life. That, in a nutshell, is what is known as courtesy.

What K-gap isn't doing is acknowledging orders. If there is going to be a delay in shipping then a timely email, phone call or snail mail is in order. That's what is known as courtesy. Apparently the Springs were never taught that a little courtesy can take a person a long, long way - and that lack of courtesy is the short road to oblivion.

Hudsonly,
Alex Burr
Memphis, TN

Unknown

As usual people get on this forum and sit behind their computers and say whatever they want.
WE DO NOT TAKE MONEY UP FRONT ANY MORE FOR ITEMS NOT IN STOCK, WE STOPPED DOING THIS ALMOST 6 MONTHS AGO. Jack, why don't you tell everyone why we have not sent your mats? I told you once the order was placed, it would take at least 3 days per mat, we only have one mold. You sent your money on Nov 4, 2010, that was on a Thurs, Friday we were out of town. We are not open on the weekends. The next week we only had 4 workdays, and on the 19th on Nov. you called paypal, and had them pull the money. You gave us less than 2 weeks to make the mats.
So, why would we ship you something you already got your money back on?
We answer every phone call and every email we receive. We can not help it if you do not have answering machines or emails do not go through.
We are doing our best in the terrible economy, small business are going under 14,000 a month here in Calif. We are luck to have the suppliers we have.
We are at the point now where we are damned if we do and damned if we don't. No matter what changes we make there is always a group of people on this forum whether they have ordered from us or not that want to trash us.
If thats the kind of people you guys want to be than fine, we will continue to put our shoulders to the wheel and put out the same good products and do our jobs.
We do have other jobs and responsibilites, which I am sure none of you care about. You guys can talk crap all you want, but it would be nice if you would say it to our faces instead of just smile at us at meets and go behind our backs trash talk us. At least I would have some respect for you.
Like Alex, I am so finished with this topic and this forum.

Kaylene
KGAP

[Deleted User]

come on jack that isn't true is it? a whole two weeks? you.ve posted 15 times on this subject. there still is problems with k-gap but jack you need to restore new cars or something. cry baby

forjack842

Kaylene,
First let me be very exact, I didnot start this thread! After reading several posts on no response and no product and not receiving any response to my emails, I felt it was necessary to protect my prepayment of $490 just in case there is a problem. There appears to be a definite communications breakdown when alot of posts say there's no answers, returned calls, or emails and your statement that you answer everything.

As this thread progressed there is and was clearly presented sufficient justification to urge me to notify Paypal of possible issues. To that end, 3 days per mat versus 28 days since I paid in full up front (not refused by the way - prepaid); I still have no mats and have never been updated on shipping or even an expected date to ship as I asked.

So maybe I was a bit quick on the trigger but Paypal only allows just 45 days from payment transaction date to file a case which includes some of their overhead and with the other nightmares being reported, I opened the case. Paypal virtually immediately notified you and waited for your response. As of last night there was no response from you. The case decision states that the case was decided in my favor and I was issued a refund. So it appears you didn't contact them, provide any response to the case, didn't attempt to submit a ship date or provide any reason for the delay; that's 12 days and Paypal is open 24/7. Like alot of us I'm not rich and $500 is alot to just loose.

I must admit I was relieved to find the $490 was refunded by Paypal to my Paypal account today. Whether this one event is the most likely cause for your post chewing my butt we'll never know, however, I truely feel for the others in country and offshore that have ordered, and expect, better, deserve a refund as they are out their prepayments far longer than I, some for over a year. I truely hope you sit down and contact these other folk and make them whole.

Chew me as you must, but had we been just answered, notified, updated as to progress, assured we were not forgotten, I/we would probably have no issues. The pure lack of that communication sets in motion a wave of doubt as to your intentions.

Now to frankmn,
Sir, to you I say simply, in my shoes, your $500, these posts of no contact or delivery, 45 day limit on recovery, you'd probably pop also. Well maybe not if $500 is pocket change to you. I prefer to limit my exposure and protect my invenstments.
As far as being a crybaby, I just consider the source - you've lowered yourself to name calling in a public venue. Are the rest who ordered, waited, and waited for over a year, and left wanting, also crybabies or just me cause I covered myself. Shame on you, sir for you lack of consideration for the rest of the members in this situation.

Nevada Hudson

There are two sides to every story.You need to listen to both sides and get all the facts before making jugement on anyone.Remember,they haven't been making Hudsons since 1957. You just can't go to your nearby dealer anymore and get the parts the same day. We are lucky we still have some suppliers left.

Huddy42

Seems like a little bit of pressure has finally worked for at least one of our guys, his mounts that were ordered on 13th September 2010 were posted on 20.11.10 and arrived yesterday 02.12.10.

Thanks to all for your support on this post, as I stated in an earlier post we are thousands of miles away and all we ask is communication to emails and phone calls, then we are all aware of what is going on.

[Deleted User]

two weeks and you pulled your order. what response are you waiting for you stopped your order. this isn't target or sears do you think you should get a free gift card for your troubles or what. i am not bringing the others into this, they might have good complaints but two weeks come on. without k-gap and others like them you would be lucky to find thses parts at all. can i ask a ? how long have you been in this hobby. i shouldn't have called you a cry baby but to act like you are in the same boat as a real complaint is nutts.

forjack842

I live just over the LA hills from KGap - 1-2 day shipping by any carrier. When I ordered the running board runnber I explecitly asked are they in stock. I was told 3 days to ship from pouring. I assuned they'd pour that day or the following Monday or Tuesday. In any case I expected to have them by the 15th based on their own estimate. Also in the order was a set of door bumpers that were previously ordered but overlooked. I have yet to get them either. In any case I failed to asked "When will you pour". All in all when I filed the case it takes several weeks to work through Paypal. During that time there was ample time to resolve any issues. There was no nothingfrom Kgap to me or Paypal. I simply let nature tale it course. As soon as a refund was issued to me Kgap responded as I figured they would. Paypal pulled my money back from them. Yup it opened eyes.

As for all you brow beating me with every post - I really could care less. I use Paypal for just that reason. I cover my butt. If I feel at risk I take care to insure my risk is covered. Maybe I'm a bit new to the restoration of old cars but I expect a business to be run like one or at least consider communication with its customers a vital part of his/her reputation. Lacking that I take that business as a risk to every transaction. I order with a way out should anything appear shady.

Now go brow beat someone else!

Geoff

Gentlemen, gentlemen! I think it's time to call a truce and stop all this slagging off. Take ten deep breaths, a walk around the block, and a drink of water before putting fingers on keyboard. For those of you have a New Testament, take time out to read Matthew chapter 5, verses 3 to 12.

50C8DAN

Agreed, I think this thread should be locked down now that everyone seems to have said their piece!